Terms & Conditions of Service

INFORMATION ABOUT US

Easylunch.com.sg is a website operated by JCAC HOLDNGS Pte Ltd, incorporated and registered in the Republic of Singapore. Easylunch is a business where the food is prepared by independent hawker centres partner stalls and delivered by us to your office collection points.

THE PURPOSE

The purpose of our service is to provide a simple, affordable and convenient service to you and a menu of our selected delicious daily food. Easylunch markets food on behalf of our partners’ stalls , concludes orders on their behalf and delivers the meals to the collection points nearest to you.  

DELIVERY CHARGES

All EasyLunch.com.sg food are provided with free delivery.

In the event that the goods cannot be delivered on your preferred delivery date and/or time-slot due to reasons such as out of stock from suppliers or scheduling difficulties, you will be notified the soonest possible. Easylunch.com.sg reserves the right to amend the delivery timings or to substitute the original item to a similar product of higher or equal value should such circumstances arise.

COLLECTION DATES AND TIMING

Easylunch has prescribed collection points around CBD. Collection point is now available at Marina Bay Financial Centre Collection Point.

Select the date and time on your calendar when you place your order.  The collection time frame will be starting from 12pm and end before 2pm.  The collection time is scheduled to happen within your preferred time frame. Please provide us with your correct mobile number and email address. When you confirm your order, a confirmation email will be sent to you.

The operation team will try its utmost to reach within the selected time frame, there are many external factors which can cause delays. Traffic, vehicle and weather conditions will may affect the collection time, as we want you to receive your order in the best condition possible.

We earnestly urge all to be present during the stipulated collection time to be considerate to all other customers and seek your understanding when it comes to collection timings. In the event the food is not collected within 15 mins from your collection time, Easylunch reserve the rights to leave the collection point and you will be charged for the order.

Easylunch.com.sg reserves the right to change the collection time should any unforeseen circumstances arise in the midst of operations. While we endeavour to adhere to scheduled collection timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold Easylunch.com.sg liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.

CHANGING OF COLLECTION DATES

Changes in collection date should be made via email to enquiries@easylunch.com.sg by 6pm everyday before the day of collection. Please provide your order reference number, which can be found in the confirmation email sent to you.

CHANGING OF ITEMS

Any changes to items in the order should be made via email to enquiries@easylunch.com.sg by 6pm everyday before the day of collection. Please provide your order reference number, which can be found in the confirmation email sent to you. Orders ordered on the day of collection cannot be changed once they are confirmed.

ORDER CANCELLATION

Cancellation of order should be made via email to enquiries@easylunch.com.sg by 6pm everyday before the day of collection. Please provide your order invoice number, which can be found in the confirmation email sent to you.Orders ordered on the day of collection cannot be changed or canceled once they are confirmed.

FOOD IMAGES

Food images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. The images on EasyLunch.com.sg are customised and copyright protected.

FOOD

All meals are subject to availability. Easylunch may offer an alternative for food items it cannot provide you with. Our partner stalls may use nuts in the preparation of certain Meals. Easylunch cannot guarantee that any of the food sold by our partner stalls are free of allergens.

PRICE

The price of our food will be listed on our website. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the confirmation email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the food listed on our website may be incorrectly priced. Easylunch will normally verify prices as part of the order process. Payment for all orders can be made by credit, paypal, credit and debit card and cash through our website. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Easylunch and is subsequently passed on by Easylunch to our partner stalls.

OUR LIABILITY

To the extent permitted by law, Easylunch provides our  and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Easylunch nor any partner stalls shall have have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our service. In the event that Easylunch or partner stalls is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. This does not include or limit in any way Easylunch or any partner stalls liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

RIGHT TO VARY TERMS AND CONDITIONS

Easylunch may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

INTELLECTUAL PROPERTY RIGHTS

We are the owner of or the licensee of all intellectual property rights in our site and our service, and in the material published on it (excluding your contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

WEBSITE ACCESS

Access to this Website is permitted on a temporary basis, and Easylunch.com.sg reserves the right to withdraw or amend the Services without prior notice. Easylunch.com.sg will not be held liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website at our own discretion and without prior notice.

All data on this Website is published “As is” and is correct at the time of publishing. Easylunch.com.sg. reserves the right to remove, edit and add on any data without prior notice.

This Website may also contain links to other third-party websites (henceforth referred to as “Linked Sites”), which are not operated by Easylunch.com.sg. Easylunch.com.sg has no control over the Linked Sites and accepts no responsibility for them, or for any loss or damage that may arise from your use of them. Your use of the Linked Sites is at your own risk and will be subject to the individual terms of use and service of each such site, if any.

SITE USAGE

You are prohibited from misusing this Website.

You will not: commit or encourage a criminal offence; transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon any other person's proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

Any breach of this provision constitutes a criminal offence under the Computer Misuse Act 1998. We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.

Easylunch.com.sg will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.

EasyLunch wordmark is a registered trademark of JCAC Holdings Pte Ltd. Unauthorised use of content from this site is prohibited.

JCAC Holdings Pte Ltd., its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.

ELECTRONIC COMMUNICATIONS

When you visit this Website, submit content to this website (product reviews and/or questions) or send e-mails to Easylunch.com.sg , you are communicating with Easylunch.com.sg electronically. We may respond to you by e-mail or by posting notices/responses on the Website. You agree that all such notices, disclosures, and other communications that Easylunch.com.sg. provides to you electronically satisfy any legal requirement that such communications be in writing.

GOVERNING LAW AND JURISDICTION

The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law.

The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law.

CANCELLATION AND SUSPENSION OF ACCOUNT

We may:
(a) suspend your account
(b) cancel your account and/or
(c) edit your account details

at any in our sole discretion without notice or explanation.

WAIVER

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

SEVERABILITY

We shall not be responsible for any delay or non-performance of obligations under this agreement arising from any event beyond our control including and not limited to the following:
(a) Act of God
(b) Natural Disasters
(c) War
(d) Civil Unrest
(e) Act of Terrorist

TERMS & CONDITIONS OF PROMOTIONS

Offers and promotions (“Promotions”) are not valid in conjunction with other promotions, discounts, offers, membership privileges, VIP privileges, privilege cards or vouchers unless otherwise stated.

Easylunch.com.sg is not an agent of any merchant, agent or product/service provider and is not liable for the quality, merchantability, the fitness for any purpose or any other aspect of any products or services provided by third parties.

Easylunch.com.sg makes no warranty or representation as to the quality, merchantability or fitness for purpose of the third parties’ goods and services.  Any dispute between you and any of such third parties, in respect of any products or services shall be resolved directly between you and that party. Easylunch.com.sg shall not be liable to you for any loss, injury, claim or cost of damages of any kind resulting from the use of any products or services.

Easylunch.com.sg may, at any time at its sole discretion and without prior notice, vary, modify, delete or add to these terms and conditions (including the conduct of the Promotions and the mechanics) and may also withdraw or discontinue the Promotions at any time without any notice or liability to any customer.

Amendments to the Promotions, including but not limited to changes to existing privileges and terms and conditions will be updated on the Easylunch.com.sg Promotions Website. Information on the website regarding the Promotions supersedes all prior communications on the same. Any customer who continues to use Easylunch.com.sg’s services will be deemed to have agreed to be bound by these amendments.

Easylunch.com.sg’s decision on all matters relating to or in connection with the Promotions is final and binding on all customers. Easylunch.com.sg shall not be obliged to enter into any correspondence on any matter concerning the Promotions.

In the event of any inconsistency between these terms and conditions and any brochures, marketing or promotional materials relating to the Promotions, these terms and conditions shall prevail.


Website Engineer: Jasmine White